Return and exchange service

Adhering to the principle of "7 days worry-free return and exchange", the platform provides customers with the highest quality after-sales service. The goods we sell are all sourced from regular suppliers, and the authenticity is guaranteed. However, due to the long period of commodity warehousing and logistics and strict regulatory policies, some commodities will inevitably have defects. We try our best to avoid and provide customers with comprehensive after-sale guarantee measures to protect your rights and interests during the shopping process.

For the goods you purchased on the platform, if the following conditions are met, the customer can apply for a return or refund within 7 days from the receipt of the goods:

1. The damages, blasting bags, etc. caused by the goods during transportation are verified by after-sales personnel.

2. The goods are lost or missed, which is verified by the courier and after-sales personnel.

3. The received product does not match the actual purchased product, and the situation is true after the customer provides a certificate and after-sales personnel verification

4. The received goods have passed the warranty period, and the situation is verified by the after-sales personnel.

5. If the user has not received the goods for more than 30 days from the date of shipment, the after-sales personnel will verify the situation and the customer can apply for a refund

6. If the goods are not shipped, you can consult the customer service for a refund, but the bank processing fee needs to be borne by the customer

The following products are not applicable to the return and exchange policy:

1. Any product not sold on this platform

2. The product has been used to affect the secondary sales. Once the product is opened, it will not be returned or exchanged.

3. Exceeding the acceptance time limit (after-sales application will not be applied if the application is not submitted within 7 days after signing the receipt)

4. When the product is sold, it has been clearly stated on the page that the warranty period is approaching

5. Part of the goods in the gift package or set cannot be returned or exchanged

6. Event special products do not support return and exchange

7. The goods have been shipped and no return or exchange is allowed

Special Instructions:

1. Food and health food:

Due to food safety issues, food products (including milk powder) cannot be returned or exchanged, except for quality problems, such as expired products.

2. Beauty and personal care:

Cosmetics and personal care products are special products that cannot be returned or exchanged, except for quality problems, such as damaged packaging and expired products. We guarantee the purchase channel and quality of the goods. If you have doubts about the quality of the goods when using it, please issue a written appraisal and we will deal with it in accordance with national laws. Due to personal preferences (smell, color, appearance) and personal skin types, returns and exchanges will not be accepted.

3. Maternal and child supplies:

1) The goods will not be returned or exchanged after receipt, except for quality problems, such as expired goods.

2) If the product is damaged due to personal reasons, it will not be returned or exchanged.

Tips:

1. There may be a color difference between the product picture and the actual product due to problems such as the shooting light and the color difference of different displays. All the actual products shall prevail.

2. It is recommended to keep the outer packaging of the product for at least 15 days

Reason for return Shipping postage Return postage Remarks

The customer’s own reasons, the customer’s responsibility, the customer’s responsibility, will not accept the customer’s collect mail or surface mail

Logistics distribution or the platform's own reasons

The platform promises 7-day worry-free return and exchange, and direct returns to domestic addresses, saving you complicated overseas return and exchange procedures and international shipping costs.

Return process:

Communicate the reason for return with customer service online/phone → fill in the return information as required by the after-sale card → send the fully packaged returned goods and the after-sale card to the designated address → after the merchant receives the returned goods, the after-sales process will be processed. (If the inspection is qualified → refund; if the inspection is not qualified → negotiate with the customer to resolve)